The Attorney General's Office claims Golden Gate Senior Care Center LLC, which manages and operates 36 Golden Living facilities throughout Pennsylvania — including ones in Monroeville and Mt. Lebanon — has engaged in deceptive and unlawful business practices while making a substantial profit.
“These facilities promised to provide the care needed by residents and then failed to meet residents' most basic human needs. That is simply unacceptable,” Kane said in a news release.
No one from Golden Living could be reached.
Golden Living facilities made about $54 million in profit off $563 million in net revenue between 2008-2013, according to the 95-page complaint filed in Commonwealth Court. The majority of its income came from residents and the Pennsylvania Medical Assistance Program, the complaint said.
Referencing more than a dozen confidential witnesses, the Attorney General's Office said the facilities misled consumers into believing their loved ones were receiving excellent care when in reality the homes were understaffed and put patients at risk.
The injunction seeks $1,000 per violation of the law, or up to $3,000 for every violation involving a person 60 or older, and restitution for consumers, injunctive relief and costs of litigation.
The Attorney General's Office asks that anyone with complaints concerning Golden Living facilities or other health care facilities contact its Health Care Section by calling 877-888-4877 or visiting www.attorneygeneral.gov.
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Attorney general accuses Golden Living homes of failing to provide basic services to elderly