Showing posts with label staff shortage. Show all posts
Showing posts with label staff shortage. Show all posts

Monday, January 30, 2023

Small-town nursing homes closing amid staffing crunch

Many facilities that remain open are limiting admissions, while others shutter. That means more patients are marooned in hospitals or placed far away from their families.

Marjorie Kruger visits with son Dan White in her new room at the Evangelical Lutheran Good Samaritan Society nursing home in Waukon, Iowa. Kruger transferred to the Waukon facility in September because Good Samaritan was closing its Postville, Iowa, home, where she lived for six years.Tony Leys / KHN

By Tony Leys, Kaiser Health News

WAUKON, Iowa — Marjorie Kruger was stunned to learn last fall that she would have to leave the nursing home where she’d lived comfortably for six years.

The Good Samaritan Society facility in Postville, Iowa, would close, administrators told Kruger and 38 other residents in September. The facility joined a growing list of nursing homes being shuttered nationwide, especially in rural areas.

“The rug was taken out from under me,” said Kruger, 98. “I thought I was going to stay there the rest of my life.”

Her son found a room for her in another Good Samaritan center in Waukon, a small town 18 miles north of Postville. Kruger said the new facility is a pleasant place, but she misses her friends and longtime staffers from the old one. “We were as close as a nice family,” she said.

The Postville facility’s former residents are scattered across northeastern Iowa. Some were forced to move twice, after the first nursing home they transferred to also went out of business.

The Evangelical Lutheran Good Samaritan Society nursing home in Postville, Iowa, closed in November. It was the only nursing home in the town of 2,500 and one of at least 15 care centers to have closed in Iowa last year.Tony Leys / KHN

Owners say the closures largely stem from a shortage of workers, including nurses, nursing assistants, and kitchen employees.

The problem could deepen as pandemic-era government assistance dries up and care facilities struggle to compete with rising wages offered by other employers, industry leaders and analysts predict. Many care centers that have managed to remain open are keeping some beds vacant because they don’t have enough workers to responsibly care for more residents.

The pandemic brought billions of extra federal dollars to the long-term care industry, which was inundated with covid-19 infections and more than 160,000 resident deaths. Many facilities saw business decline amid lockdowns and reports of outbreaks. Staff members faced extra danger and stress.

The industry is still feeling the effects.

From February 2020 to November 2021, the number of workers in nursing homes and other care facilities dropped by 410,000 nationally, according to the federal Bureau of Labor Statistics. Staffing has rebounded only by about 103,000 since then.

In Iowa, 13 of the 15 nursing homes that closed in 2022 were in rural areas, according to the Iowa Health Care Association. “In more sparsely populated areas, it’s harder and harder to staff those facilities,” said Brent Willett, the association’s president. He noted that many rural areas have dwindling numbers of working-age adults.

The lack of open nursing-home beds is marooning some patients in hospitals for weeks while social workers seek placements. More people are winding up in care facilities far from their hometowns, especially if they have dementia, obesity, or other conditions that require extra attention.

Colorado’s executive director of health care policy and financing, Kim Bimestefer, told a conference in November that the state recognizes it needs to help shore up care facilities, especially in rural areas. “We’ve had more nursing homes go bankrupt in the last year than in the last 10 years combined,” she said.

In Montana, at least 11 nursing homes — 16% of the state’s facilities — closed in 2022, the Billings Gazette reported.

Nationally, the Centers for Medicare & Medicaid Services reported recently that 129 nursing homes had closed in 2022. Mark Parkinson, president of the American Health Care Association, said the actual count was significantly higher but the federal reports tend to lag behind what’s happening on the ground.

For example, a recent KHN review showed the federal agency had tallied just one of the 11 Montana nursing home closures reported by news outlets in that state during 2022, and just eight of the 15 reported in Iowa.

Demand for long-term care is expected to climb over the next decade as the baby boom generation ages. Willett said his industry supports changing immigration laws to allow more workers from other countries. “That’s got to be part of the solution,” he said.

The nursing home in Postville, Iowa, was one of 10 care centers shuttered in the past year by the Good Samaritan Society, a large chain based in South Dakota.

“It’s an absolute last resort for us, being a nonprofit organization that would in many cases have been in these communities 50 to 75 years or more,” said Nate Schema, the company’s CEO.

The Evangelical Lutheran Good Samaritan Society, the full name of the company, is affiliated with the giant Sanford Health network and serves 12,500 clients, including residents of care facilities and people receiving services in their homes. About 70% of them live in rural areas, mainly in the Plains states and Midwest, Schema said.

Schema said many front-line workers in nursing homes found less stressful jobs after working through the worst days of the covid pandemic, when they had to wear extra protective gear and routinely get screened for infection in the face of ongoing risk.

Lori Porter, chief executive officer of the National Association of Health Care Assistants, said nursing home staffing issues have been building for years. “No one that’s been in this business is in shock over the way things are,” she said. “The pandemic put a spotlight on it.”

Porter, who has worked as a certified nursing assistant and as a nursing home administrator, said the industry should highlight how rewarding the work can be and how working as an aide can lead to a higher-paying job, including as a registered nurse.

Care industry leaders say that they have increased wages for front-line workers but that they can’t always keep up with other industries. They say that’s largely because they rely on payments from Medicaid, the government program for low-income Americans that covers the bills for more than 60% of people living in nursing homes.

In recent years, most states have increased how much their Medicaid programs pay to nursing homes, but those rates are still less than what the facilities receive from other insurers or from residents paying their own way. In Iowa, Medicaid pays nursing homes about $215 per day per resident, according to the Iowa Health Care Association. That compares with about $253 per day for people paying their own way. When nursing homes provide short-term rehabilitation for Medicare patients, they receive about $450 per day. That federal program does not cover long-term care, however.

Willett said a recent survey found that 72% of Iowa’s remaining nursing homes were freezing or limiting admissions below their capacity.

The Prairie View nursing home in Sanborn, Iowa, is one of them. The facility, owned by a local nonprofit, is licensed for up to 73 beds. Lately, it has been able to handle only about 48 residents, said administrator Wendy Nelson.

“We could take more patients, but we couldn’t give them the care they deserve,” she said.

Prairie View’s painful choices have included closing a 16-bed dementia care unit last year.

Nelson has worked in the industry for 22 years, including 17 at Prairie View. It never has been easy to keep nursing facilities fully staffed, she said. But the covid pandemic added stress, danger, and hassles.

“It drained the crud out of some people. They just said, ‘I’m done with it,’” she said.

Prairie View has repeatedly boosted pay, with certified nursing assistants now starting at $21 per hour and registered nurses at $40 per hour, Nelson said. But she’s still seeking more workers.

She realizes other rural employers also are stretched.

“I know we’re all struggling,” Nelson said. “Dairy Queen’s struggling too, but Dairy Queen can change their hours. We can’t.”

David Grabowski, a professor of health care policy at Harvard Medical School, said some of the shuttered care facilities had poor safety records. Those closures might not seem like a tragedy, especially in metro areas with plenty of other choices, he said.

“We might say, ‘Maybe that’s the market working, the way a bad restaurant or a bad hotel is closing,’” he said. But in rural areas, the closure of even a low-quality care facility can leave a hole that’s hard to fill.

For many families, the preferred alternative would be in-home care, but there’s also a shortage of workers to provide those services, he said.

The result can be prolonged hospital stays for patients who could be served instead in a care facility or by home health aides, if those services were available.

Rachel Olson, a social worker at Pocahontas Community Hospital in northwestern Iowa, said some patients wait a month or more in her hospital while she tries to find a spot for them in a nursing home once they’re stable enough to be transferred.

She said it’s particularly hard to place certain types of patients, such as those who need extra attention because they have dementia or need intravenous antibiotics.

Olson starts calling nursing homes close to the patient’s home, then tries ones farther away. She has had to place some people up to 60 miles away from their hometowns. She said families would prefer she find something closer. “But when I can’t, I can’t, you know? My hands are tied.”

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Small-town nursing homes closing amid staffing crunch

Thursday, July 21, 2022

Hospital leaders call on state to help with ‘unprecedented’ capacity crisis

MultiCare Deaconess Hospital in Spokane. Many hospitals statewide, including most on the west side, are over 100% capacity. Although hospitals in Eastern Washington have not reached the same levels yet, hospital leaders say they could soon, with many currently around 95% capacity. (DAN PELLE/THE SPOKESMAN-REVIEW)

By Laurel Demkovich

OLYMPIA – The Washington State Hospital Association is asking the state for help in addressing “unprecedented” capacity issues at hospitals.

Many hospitals statewide, including most on the west side, are over 100% capacity. Although hospitals in Eastern Washington have not reached the same levels yet, hospital leaders say they could soon, with many currently around 95% capacity.

The issue isn’t COVID, at least not directly. What’s causing the back up is a mixture of lack of staff and available beds and the continued challenge to transition patients into long-term care facilities. Current guardianship law in Washington requires a family member with legal guardianship to sign off before moving a patient out of a hospital. If no family member is available, the patient can use a court-appointed guardian, but that can take time as there are only so many guardians available in the state.

“We have solutions that we know will decant the system, and we need to make sure those strategies are being deployed as quickly as they can be,” said Taya Briley, the association’s executive vice president.

The hospital association is again urging state leaders to change guardianship requirements for those needing to move to long-term care, fund bed readiness programs statewide, expand rapid response teams for long-term care facilities and increase support for child and adult respite services.

Briley said there are indications that progress may be made on the capacity issues “in the days and weeks ahead.”

Mike Faulk, spokesman for Gov. Jay Inslee’s office, said additional steps to address capacity likely will take legislative action.

“The governor’s office has been working on a number of these issues for a long time,” Faulk wrote in an email.

He said the governor’s office is actively engaged with legislators on the issue of bed readiness, incentives for discharging challenging patients and rapid response teams. He said their data does not point to a lack of guardianship as a significant barrier.

While the problem is not directly linked to COVID, already full hospitals are not helped by an increase of COVID cases, said Dr. Steve Mitchell, medical director of the Washington Medical Coordination Center.

“Many of our hospitals, especially on the West Side, are more strained today than really at any other point since the pandemic began,” Mitchell said.

When large hospitals in the state experience overcapacity, it hurts rural hospitals because their patients can’t be transferred to larger hospitals, Mitchell said.

Though there is some COVID-19 element, Dr. David O’Brien, at MultiCare South Sound Region, said it’s mostly caused by a demand for general medical care and a lack of beds and staff for those people.

Many hospitals have patients they could discharge to long-term care facilities or adult family homes but cannot because finding a guardian for patients can take time.

Kristy Carrington, regional chief nursing officer at Providence Swedish, said about 17% of their patients no longer require hospital care but can’t be transferred to a long-term care facility.

The hospital association has continued to ask the state to change its interpretation of the guardianship law to allow family members who are not guardians to make decisions, which could make the process move more quickly.

“We are unique in the nation in taking this position,” Briley said. “And we are feeling that pain across our health care system.”

The change in the guardianship process could come from the state reviewing legal briefings and changing its interpretation, or it could mean a legislative change, which likely couldn’t happen until the Legislature is back in session in January.

The hospital association supported a bill last session that would have eased the guardianship process some, but it did not pass.

In January, Inslee said he did not have the authority alone to change the law. Instead, he brought in another 75 guardians to help patients who may need someone to sign off to their moving to a different facility.

In addition to the guardianship issue, both hospitals and long-term care facilities are experiencing staffing shortages and a lack of funding, making it harder to transition patients to those facilities.

The state hospital association is asking for funding to allow hospitals and long-term care facilities to stand up programs to help patients who need long-term care beds.

It helps the post-acute care facilities get a bit more reimbursement for patients that need a bit more help, Briley said.

The association is also asking the state to expand rapid response teams to help provide extra staffing to long-term care facilities, which Briley said have experienced significant staffing challenges exacerbated by the COVID-19 pandemic.

Lastly, the association is asking the state to expand support for child and adult respite services, which Briley said is a population that can be challenging to care for and often needs additional staffing and funding.

The requests from the hospital association are immediate fixes, said Alyssa Odegaard, of LeadingAge Washington, which helps organizations dedicated to aging individuals. But there are long-term solutions that are needed as well, such as increasing wages and expanding training for those at skilled nursing facilities.

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Thursday, November 11, 2021

State's home care program has big problems, advocates say

by MARC LEVY

HARRISBURG, Pa. (AP) — Advocates for people with disabilities gathered at the state Capitol on Tuesday to protest what they say is the eroding quality of home care services under Pennsylvania's new managed care system, problems being accelerated by the pandemic.

Part of the problem, they say, is the increased difficulty in getting direct care workers and the need to pay them more through the state's Medicaid reimbursement system.

Gov. Tom Wolf's administration and lawmakers, they say, should use federal dollars approved by Congress, as well as higher federal reimbursement rates, to boost wages for direct care workers.

“They have new possibilities for using this money in ways that are effective,” said Shona Eakin, CEO of Voices for Independence, an Erie-based home care services provider.

Wolf's administration is awaiting approval from the federal government on its plan to use a higher Medicaid reimbursement rate for home-based care under the American Rescue Plan signed by President Joe Biden in March.

The plan for the money includes increasing reimbursement rates and direct care worker wages while the money lasts, Wolf's administration said.

While the administration was unable to give details about the boost in the pay, the administration wants to use state dollars to make the increases permanent, said Jamie Buchenauer, a deputy secretary for long-term living in Wolf's Department of Human Services.

Buchenauer could not immediately say how much money that might require, although it would require approval by lawmakers.

Low pay and high turnover have long been the reality for the ranks of direct care workers in home care settings and nursing homes.

But finding direct care workers is harder now because of the pandemic, they say. The average home care worker makes $12 an hour, and many direct care workers took a break during the pandemic and never returned, Eakin said.

Eakin's workforce went from 1,069 before the pandemic to 763 now, while her overtime costs shot up from $227,000 in 2019 to $573,000 this year to care for about 800 people, she said.

Overtime costs aren't reimbursed by Medicaid, and neither is personal protective equipment, paid days off or double-time pay on holidays, Eakin said. Meanwhile, direct care workers are so hard to find that Eakin has had to turn away 40% of the people who contact her agency seeking home care services, she said.

Wolf’s administration, over the past few years, put home care services for tens of thousands of elderly and disabled under managed care contractors in an effort to save money.

The plan involved moving thousands of people back into their homes and out of the more expensive settings of nursing homes.

But people trying to transition out of nursing homes are enduring months-long waits for a home care worker to be found and assigned to them, advocates for the disabled say.

Others are seeing their hours of home care being cut by managed care companies that are now running the program under contract with the state, they say.

Wolf’s Department of Human Services said that 90% of people in the program are receiving the same level of services or more after they were assessed, which managed care organizations are required to do annually.

The department said reviews by its Office of Long-Term Living has generally found that service reductions were appropriate and not a risk to health and safety.

Lauren Alden, a manager with Liberty Resources, a Philadelphia-based center for independent living, said the organization is finding legal help for clients who are seeing care hours cut back, and trying to help them appeal.

“We've seen drastic cuts, and these are folks who have not had any changes in need,” Alden said.

The community-based program was designed to get people out of institutional care and back into homes, but cutting direct care hours could have the opposite effect, Eakin said.

“How long before someone buckles and says, ‘I have to get cared for,’” Eakin said.

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