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| Victim of a phone scam? The New Hampshire
Department of Justice’s Consumer Protection Hotline is open weekdays
from 9 a.m. to 3 p.m. and can be reached by calling 1-888-468-4454 or
(603)-271-3641. |
By Shawne K. Wickham
They pose as bankers, government agents, IT experts, lottery
officials, romantic partners — even relatives — with one goal: Stealing
your money.
Despite ongoing news stories and warnings from law
enforcement agencies, more than 100,000 Americans fell for scams last
year — and two-thirds of them were seniors.
New FBI statistics
show more than 400 New Hampshire residents 60 and older fell victim to
scams in 2023 at a loss of more than $11 million.
Why is this happening?
Kristen
Setera, spokesperson for the FBI’s Boston division, which includes New
Hampshire, said seniors are targeted for several reasons. “They’re often
more polite and trusting,” she said. “They may be lonely and spend a
great deal of time alone.”
But she went on, “We also think they’re a ripe group for targeting because they’re financially stable and own their own homes.”
Bryan
Townsend, senior assistant attorney general, said that while not only
seniors fall victim to a variety of scams, “They’re targeted first and
foremost because they have the most assets.”
“They’re a generation
that saved well, that planned well, they have a variety of investment
accounts that they can tap into, and scammers know that,” he said.
Townsend,
who is the lead prosecutor for the Department of Justice’s elder abuse
and financial exploitation unit, said the number of people engaging in
this kind of criminal conduct is on the rise, both within the United
States and internationally. In some ways, we’re making it easier for
them.
“The more that our lives become automated, and we purchase things
online, and our lives become online, our personal identifying
information gets shared, and ultimately gets stolen and gets
compromised,” he said.
As the population ages, scammers are changing how they approach potential victims, the FBI’s Setera said.
“The
younger seniors, the Baby Boomers, have more computer skills than the
older seniors, which means criminals are modifying their targeting
techniques,” she said. “While the traditional scam artists and bad
actors will use telephone calls and mass mailings, now there are
burgeoning online scams like phishing and email scamming.”
Scammers
often insist on confidentiality in their dealings with their targets,
and do research online to find out details about their targets to be
more convincing, Setera said.
One-fourth are tech scams
According to the FBI’s annual
report on elder fraud, tech support fraud was the No. 1 scam perpetrated
on seniors last year, while investment scams were the most costly for
that group. Nationally, total losses topped $3.4 billion, an 11%
increase from those reported in 2022.
In New Hampshire, 97 out of
the 408 cases reported last year involved tech support scams. Romance or
confidence scams led to the highest loss amounts here, a total of $2.45
million, followed by nearly $1.8 million from tech support scams.
As staggering as those numbers are, experts say these crimes go vastly underreported to state and federal authorities.
“I think a lot of seniors are less likely to report the crime out of shame and fear and embarrassment,” the FBI’s Setera said.
The DOJ’s Townsend has seen that reluctance by victims to report in
cases he has prosecuted. But he said, “It’s not about being stupid at
all. It’s about individuals preying on some sort of vulnerability that
the victim has.”
“Whether that vulnerability is a sense of fear in
the case of a grandparent scam, a sense of loneliness in the case of a
romance scam, or a sense of desperation in the case of a lottery scam,
it’s always feeding off some sense of vulnerability. And once they find
it, they target that,” Townsend said.
One
ongoing scam involves what the FBI calls “government impersonation,” in
which someone poses as a police officer, IRS agent or another official,
and insists the individual must pay a fine or risk arrest. “No one’s
ever going to call and threaten you with arrest if you don’t send
money,” Setera said. “That’s not the way any law enforcement agency
operates.”’
In New Hampshire last year, 100 cases of reported fraud involved the
use of cryptocurrency or cryptocurrency wallets to steal the victims’
money.
Townsend explained how that works: “What typically happens
is the scammers will instruct a victim to go to a nearby convenience
store that has a cryptocurrency ATM, to insert cash in the
cryptocurrency ATM which then converts it to cryptocurrency, and then
send it to a crypto wallet which the scammer controls.”
In some
cases, scammers take cash directly from their victims and then use a
crypto ATM to send it internationally, Townsend said.
Sting operation
The
AG’s office recently announced the arrest of a Massachusetts woman who
allegedly acted as a courier in a tech support scam that involved at
least three victims.
Rachel Chen, 25, of North Andover, Mass., was indicted by a Merrimack
County Grand Jury in June for conspiracy to commit theft by deception
and attempted theft by deception, both Class A felonies. Authorities
allege that Chen went to an Allenstown home on instructions from an
“unknown co-conspirator” and obtained a package that she believed
contained $22,000 in cash.
Instead it was a sting operation, and Chen was arrested.
The case arose after an Allenstown man became suspicious when a stranger contacted him to proffer technical support.
”This
individual had been told that this computer was infected and his bank
accounts were compromised, and that he needed to pay money to keep his
money safe,” Townsend said. “The instructions were that …a bank employee
would be coming to the house to collect the money and ultimately keep
it safe.”
The man called Allenstown police who, in
coordination with the AG’s office, conducted the sting operation that
led to Chen’s arrest, Townsend said. Investigators have since identified
two other victims, one in Nashua and another in Vermont, he said.
It’s
sometimes difficult to understand how someone could fall for such a
scheme. But Townsend said, “Unless you’re involved, unless you’re
panicking about this significant loss of assets, you can’t really
understand the panic and fear that happens. So I think that tends to
cloud the judgment a little bit.”
Setera said families
should be having ongoing conversations about the kinds of scams out
there, and reminding older relatives not to divulge personal information
online or over the phone.
Townsend advises having “a trusted person that you can rely on,
whether it’s a family member or a good friend, or even someone at your
local police department, who you can connect with and give a quick call
to if something just doesn’t seem right.”
If you have been targeted, authorities say, it’s important to contact law enforcement quickly.
Consumers
can call the Attorney General’s Consumer Protection Hotline:
603-271-3641. In addition, report scams to the FBI’s Internet Crime
Complaint Center (IC3), online at: ic3.gov.
Full Article & Source:
NH seniors continue to fall prey to scammers as schemes proliferate