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| Jessie Keys, pictured left last March, and right last week in Epsom Hospital |
A 101-year-old woman who suffered a serious head wound after falling
out of bed at a failing nursing home was not taken to hospital, or seen
by a doctor, for two days.
Jessie Keys, from Carshalton, who has been a resident at Firtree House Nursing Home, in
Banstead, for three-and-a-half years, is in
Epsom Hospital while
a safeguarding investigation is conducted by social services and the
Care Quality Commission (CQC) into why it took so long for her to be
admitted.
In an inspection in November, the health and social care watchdog the
CQC rated the home "inadequate overall", although the owner insists
improvements had been made.
From March: Owner of Banstead care home rated "inadequate" confident it will not be closed down
Her great niece Kim Clements, 47, also from Carshalton, said Miss Keys
was found by Firtree’s staff on the morning of May 18, after falling
out of her bed.
She said: "She fell out of bed on Monday.
"They phoned my mother to say she had a scratch on her head but not to worry as she was fine.
"She had a big gash in her head. It was absolutely awful.
"Firtree phoned for an ambulance on Wednesday.
"Her head must have been pouring with blood every day."
Miss Clements said, days earlier, she had been shocked to discover
that Miss Keys did not have a pressure mat placed next to her bed, just a
"normal rubber mat" drenched in urine.
A pressure mat would alert staff if Miss Keys tried to get out of bed
unaided, but Miss Clements was told it was "broken" and would be
replaced.
Miss Clements said Firtree’s matron - who was not working at the time
of the incident - told her Miss Keys was found on the floor at 6.15am,
having been helped to go to the toilet at 6am.
She said: "The matron said they phoned an out-of-hours doctor who said
she would not be coming out, but could visit on Wednesday.
"I thought they would have phoned an ambulance straightaway.
"On Wednesday morning the doctor came and said Jessie needed to go to hospital.
"The matron said they should have got help earlier, that it was left too long.
"She said the nurse [involved] had been severely reprimanded."
Miss Clements said her great aunt has experienced no other major
problems during her time at Firtree and the home has "always kept her
safe", but added: "It’s just lately. The staffing is terrible.
"We are worried about her going back."
When Salim Jiwa, the owner of Firtree, was contacted for an
explanation he insisted the newspaper should call the nursing home and
speak to the matron, who he named only as Denise.
When questioned, he would not say whether, 10 days after the incident,
he had personal knowledge of what had happened, given that he is the
owner of the nursing home.
He later phoned back to say: "An investigation is ongoing and there is no other comment at the moment."
The care home's website lists Maria Varnava as manager and head nurse,
and Mary Jones as deputy manager and staff nurse. There is no mention
of anybody called Denise.
In October, Firtree was placed under police investigation after
another Firtree resident, Frank West, 86, was admitted to Epsom
Hospital, having fallen out of bed and sustaining a head injury.
He died in hospital 11 days later.
From October: Under-fire care home in Banstead being investigated by police after death of resident
Although Mr West died of natural causes, he had pneumonia when
admitted and police told his daughter, Trudy Hampton, that there was a
high level of opiates in his blood - of which there was no record at the
home.
Speaking to this newspaper this week, Ms Hampton, said the police
investigation into the matter had concluded but they "didn’t say there
was any criminal activity or not" because police had needed a blood
sample from Mr West, whose care at Firtree was funded by Surrey County
Council (SCC).
Ms Hampton added: "The CQC didn’t give me their report [into the matter] as they said it’s not their policy.
"Social services didn’t share anything either due to data protection.
"There are still big questions over this.
"I think there’s a bit of a cover-up from the CQC point of view."
She added: "Firtree has had all these chances for a number of years to
correct the inefficiencies and it has not corrected them.
"I wouldn’t put anyone there."
Of the 23 residents at the home, 13 are funded by SCC and four by Sutton Council.
An SCC spokesman pointed this newspaper to Sutton Council, but said:
"We have asked the home to complete an internal investigation in the
next 28 days just to make sure nothing happens again."
A Sutton Council spokesman said SCC was the relevant authority:
"Safeguarding investigations are led by the local authority where the
incident occurs, which in this case is SCC.
"SCC’s investigation into the care of Mrs Keys is ongoing and we are awaiting the outcome of its investigation."
He added: "Sutton Council and SCC have been working together with
Firtree since its CQC inspection in November 2014 to raise the standard
of care there."
A follow-up inspection to the one in November was conducted in March
this year, but the findings have not yet been published by the CQC.
From October: 'Care Quality Commission complicit in wrongdoing of nursing homes', says angry relative
Asked about the incident involving Miss Keys, a CQC spokesman said: "We are aware of it.
"There is ongoing safeguarding work going on between ourselves, the
local authorities and stakeholders and we cannot comment at this time."
He said the most recent inspection report for Firtree had been sent to
Mr Jiwa and there is "no reason why it shouldn’t be published this
month".
"THERE HAVE BEEN NOTABLE IMPROVEMENTS"
Tom Hurst, 61, from Epsom, is a relative of a resident who has been at Firtree for four years.
He said the nursing home has made significant process recently and
criticised the our recent coverage of the problems there as
"unnecessarily sensationalist".
"I would say there have been notable improvements," Mr Hurst said.
"The new matron, Denise, has been there three months now. She is very much on top of things.
"There have been several monthly residents’ meetings. At the last one there was not one single complaint.
"They have done a pretty good job over the four years. Overall, the family’s happy."
He said Firtree is not the only care home in the area not providing a
link to it most recently published report on its website and that
"Firtree didn’t deserve to be singled out" by the newspaper for this.
Last month: Care home slammed by watchdog still not showing damning inspection report on its website
Mr Hurst said his main frustration is the delay in the CQC inspecting homes and then publishing its reports.
He said: "I am dumbfounded that the CQC inspected Firtree in March of
this year and here we are in June and there is no sign of the report."
Full Article & Source:
Under-fire Banstead care home left injured 101-year-old to wait for two days to see doctor
