Community Care Licensing (CCL), the agency responsible for overseeing California’s assisted living facilities, received intense criticism in past years. Allegations included negligence, incompetence, and corruption.
On February 11, 2014, California’s Human Services Committee held a joint hearing on deficiencies in assisted living facilities and lack of oversight by CCL. Department of Social Services Director Will Lightbourne acknowledged many shortcomings in his department. Elder rights advocates remember Lightbourne for his opposition to a resident’s personal rights in 2012.
A Licensing Program Analyst (LPA) in San Diego County admitted taking bribes from a Ambassador Senior Retreat.
The San Bernardino County LPA reviewed facility records that substantiated Wildwood Canyon Villa violated a resident’s right to phone calls, another offense that constitutes criminal elder abuse. The LPA stated that she did not issue a citation because her manager had not instructed her to investigate that particular violation.
The same LPA reported in early 2010 that Wildwood Canyon Villa placed some residents’ mattresses directly on the floor, which is a violation of licensing regulations. The LPA did not cite the violation until late 2011, after CCL received a number of complaints about the ongoing violation.
Until recently, the only way to obtain information on facilities with numerous violations was to go in person to the local CCL office and review the paper files. In some cases, CCL offices required the public to make appointments up to a week in advance.
An outcome of the February 2014 hearing is a searchable online database of facility citations.
Searching on Wildwood Canyon Villa returns a list of complaints filed against the facility since 2010.
Click on the Complaints tab to see dates of facility visits in response to complaints.
Full Article and Source:
Elder Abuse: California Assisted Living Citations Online